frequently asked questions.
What is Ice Street?
Ice Street is a fashion e-commerce platform offering trendy and high-quality apparel, footwear, and accessories for men, women, and children. Our goal is to provide fashion-forward pieces at competitive prices, while ensuring a smooth and enjoyable shopping experience.
How can I contact Ice Street?
You can reach our customer support team via email at [insert email address], or through our live chat available on the website during business hours.
How do I place an order on Ice Street?
Browse our collections, select the items you wish to purchase, choose your size and color, then click "Add to Cart." When you're ready to check out, follow the instructions on the cart page and complete your purchase.
Why can i not find my ad at the top of the page
Your ad will be posted immediately after submission and filtered based on the amount of money allocated to it. The more you pay per user, the higher your ad's visibility. Additionally, the time of posting influences how quickly your ad reaches your target audience, ensuring you get the best engagement for your investment.
How long does shipping take
Shipping times vary depending on your location. Standard shipping usually takes 5-7 business days, while express shipping options are available for faster delivery. You can track your order status in your account or through the shipping confirmation email.
Do you offer international shipping?
Yes, Ice Street ships to many countries worldwide. Shipping fees and delivery times will vary depending on your location.
Can I change or cancel my order after it’s placed?
You may be able to change or cancel your order if it hasn’t been processed yet. Contact our customer service team as soon as possible with your order details, and we'll do our best to assist you.